Extreme Customer Service
6-8 hours Approved as a CRS One Elective Credit Course
Take a tip or two from the Ritz Carlton Hotels about Customer Service. When over 50% of the claims filed with the real estate commissions nationally have no violation of license law, but simply are based on violations of etiquette and professionalism there is definitely something wrong with the way that the consumers and licensees are communicating with one another. The success of your listing presentation to either the buyer or the seller is NOT about the commission. It is NOT about the pricing of the home for sale. It is ALL about the services that you can offer that set you apart from the competition. Extreme Customer Service follows the guidelines first established when the coalition first met to develop real estate standards. It lives on today as a refreshing thought! Rise above YOUR competition with Extreme Customer Service.
Exceeding the Expectations of the Seller
6 hours
Clearly the seller has complained for years about not ever hearing from their agent…until it’s time to renew the listing! However, most real estate agents have gotten the message “communication is the key.” In a survey of Home Sellers, the list of “expectations” of the seller don’t seem out of the ordinary. However, meeting their expectations is one thing…Exceeding them is what makes the agent a “true professional.” From the prelisting package, the marketing process, and the servicing of the listing this course provides insights on how to go that extra mile…to exceed the seller’s expectations.
Exceeding the Expectations of the Buyer
6 hours
Buyer Agency has brought awareness to “needs of the buyer” in the transaction. Without a buyer…there is no sale! The agents are “competing” for the good buyers across America. However, buyers are being selective when they chose the buyer’s agent. There is a difference between the buyer that works with the first agent they meet, and the buyer who seeks out an agent to help them with the purchase of their home! Buyer’s agents who want to work with sincere buyers will appreciate the manner in which this course is presented. Marcie was one of the co-authors of the ABR designation course…and has taken this program to the “accelerated buyer agency” level. A dynamic presentation with great tools that will guarantee a fabulous experience for both the agent and the buyer!
Preserving Your Greatest Asset-Through Effective Risk Management
6-7 hours Pending CRS Elective Credit Approval
In your business your greatest asset is your real estate
license. The second greatest asset is your client base.
Those buyers and sellers who trust their most important
transaction in their life to YOU! Lose either of those two
assets and your business is gone! Today’s consumer is more
educated, better prepared to make decisions, and is often
times more tuned into the real estate market than their
agent. If there is an error in the transaction, the consumer
looks to YOU to fix it or take responsibility! Today YOU
need to know how to shift the responsibility for those items
that are not within your licensing authority to others,
to be more prepared than ever before to handle the questions
and come up with solutions to your clients needs, and then
to create a transaction that is so memorable (in a good
way) that you are first in mind for real estate needs of
your clients and everyone they can refer to you. Errors
and Omissions companies are not settling all of the claims
any longer. They are fighting to the end, to protect the
integrity of the transaction…and you need to follow their
lead!
Practicing the Platinum Rule! Treat Others as They Wish to Be Treated!
6-7 hours Approved as a CRS One Elective Credit Course
While the title would indicate that this is a course regarding
multiculturalism, and some of it is, the basis for the course
is really that in order to have successful relationships
with your clients, co-workers, and even family, you need
to understand what makes them ‘tick’ and how what makes
you ‘tick’ affects those relationships. Just who are you?
The course begins with everyone doing a DiSC analysis of
themselves, and then to complete a DiSC analysis of someone
with whom you have had a difficult transaction. The ‘It’s
my way or the highway’ does not work in a consumer centric
business like real estate. Perhaps it is the cultural differences,
but perhaps it is the age difference and the way that the
generations look at things differently. Until you understand
how to better relate to people of all cultures, ages, and
value systems you will not be as effective as you can be.
