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Extreme Customer Service
Length: 6-8 hours Approved as a CRS One Elective Credit Course
Take a tip or two from the Ritz Carlton Hotels about Customer
Service. When over 50% of the claims filed with the real
estate commissions nationally have no violation of license
law, but simply are based on violations of etiquette and
professionalism there is definitely something wrong with
the way that the consumers and licensees are communicating
with one another. The success of your listing presentation
to either the buyer or the seller is NOT about the commission.
It is NOT about the pricing of the home for sale. It is
ALL about the services that you can offer that set you apart
from the competition. Extreme Customer Service follows the
guidelines first established when the coalition first met
to develop real estate standards. It lives on today as a
refreshing thought! Rise above YOUR competition with Extreme
Customer Service.
Practicing the Platinum Rule! Treat Others as They Wish to Be Treated!
Length: 6-7 hours Approved as a CRS One Elective Credit Course
While the title would indicate that this is a course regarding
multiculturalism, and some of it is, the basis for the course
is really that in order to have successful relationships
with your clients, co-workers, and even family, you need
to understand what makes them ‘tick’ and how what makes
you ‘tick’ affects those relationships. Just who are you?
The course begins with everyone doing a DiSC analysis of
themselves, and then to complete a DiSC analysis of someone
with whom you have had a difficult transaction. The ‘It’s
my way or the highway’ does not work in a consumer centric
business like real estate. Perhaps it is the cultural differences,
but perhaps it is the age difference and the way that the
generations look at things differently. Until you understand
how to better relate to people of all cultures, ages, and
value systems you will not be as effective as you can be.
What’s in YOUR Policy Manual?
Length: 6 hours Course counts toward one elective credit toward the CRB designation.
A Broker’s Policy and Procedures Manual is the MAIN component of their office! Without policies in place, how does an agent know how to handle the myriad of issues that can occur in a course of a day! 16 different chapters covering listings, buyer agency, office procedures, compensation, signage, technology, fair housing, sexual harassment, competition, and more are covered. The participant walks through a ‘sample’ policy manual and is given a WORD document of that policy to take with them to make changes that best suit their office environment. This course is typically open to just Broker/Managers since it is a ‘work’ session to create their own manual. This course has own great reviews as a ‘real lifesaver’!
Seller’s Representative Specialist
Length:
2 Days
In today’s market, it is all important to know how to work
with sellers! There are sellers in trouble, sellers who
are not willing to listen to the market, and then the sellers
who are still doing well, despite the market. Whichever
seller you are working for, the material in this course
is imperative to those who concentrate on listings as a
book of business. Developed by Adorna Carroll, Steve Casper
and Bruce Aydt, some of the brightest minds in real estate,
this 2 day course is a must in order to compete for listings
and WIN! We are one of a few sponsors of this course.
Central Texas Real Estate Assistant Designation
Length:
4 Days
Created by Marcie Roggow for the Austin, TX Board of REALTORS®,
this course has won great acclaim by all participants and
the agents that they work for. The 4 day program includes
the following schedule:
Day 1 Real Estate law and the working of
a real estate office
Day 2 Extreme Customer Service (formally,
Personal Skills for Professional Excellence)
Day 3 Code of Ethics and Forms of the Local
Board
Day 4 MLS rules and regulations and how
to use the MLS system
Real Estate Assistants nationally have enabled many agents
to become more successful than their original goals! However,
many come untrained and when they are fully trained then
leave to become agents themselves or work for another agent.
Often times the agent attends the class with their new assistant,
and upon reaching the end of the week, say they have learned
more about real estate than they knew before. Most assistants
don’t know what they’re in for when they join a company.
This is the perfect introduction course starting with whether
this is the right job for you by using the DiSC profile
to determine their style. A sharing of the expectations
of the agent and also the expectations of the assistant
is a crucial part of the job. Understanding the structure
of the commission, associations of REALTORS, and working
of the MLS is vital…as is the comprehension of agency and
‘who are you representing?” Developing systems for managing
listing, buyer sides and closings is a real benefit to the
course with lots of great samples to help you create your
own!
This program can be customized for any local or state
association. The 4th day is taught by a local instructor.
We have also found that agents are calling into the ABoR
to find out the names of those students who have passed
the course, and offering to hire them! A great win for all
of your members!!!
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